Why no price per page?
Recognition and AI run on your own PC or server. An extra page costs us nothing, so we do not charge for it, however much you scan. Only what runs on our servers counts towards the volume in your package.
What counts as a document in the cloud?
Every document we process on our servers: text recognition, a workflow or AI in the cloud. A document of 1 to 20 pages counts as one. A longer document counts once for every 20 pages or part of 20, so 45 pages count as three. What the desktop or the service processes on your premises does not count. If you use AI with your own key, we charge no AI costs. The document does count towards your volume.
What happens if we exceed our volume?
At 80% and at 100% you get a notice in the portal. Processing carries on as normal. We get in touch and settle once a year: you order an extra block, or next year you take the package that fits.
What does installation cost?
A one-day remote start-up costs €950. In that day we install DataSnap, set up your first workflow and train your people to use it. For a larger project with three days of support we charge €2,850, and €850 for each day after that. Excl. VAT.
What is included in the annual price?
The license, all updates and support by e-mail. With Extended, phone support as well.
Can I switch edition later?
Yes. The license comes from the portal. After an upgrade the new features are on straight away, without reinstalling.
Is there a perpetual license?
No. We work with annual licenses. With a three-year contract your price stays the same for all three years.
What happens to my documents if we stop?
They are already in PDF/A and XML in your own folders or archive. You export your settings and workflows with the built-in backup.
Do I pay more if I buy through my partner?
No. Partners use the same prices, packages included.